Terms and Conditions

Welcome to petfriendlyholiday.co.uk (referred to as “Website”). These terms and conditions (“terms”) govern your use of our website and the services provided by Pet Friendly Holidays. By accessing or using our website, you agree to be bound by these terms. Please read them carefully before using the website.

Acceptance Of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our website.


The company operates as a tour operator providing services related to pet-friendly holiday accommodations.

The company facilitates the booking process by allowing customers to search for pet-friendly accommodations, view availability, and make bookings directly with accommodation providers.

Bookings And Payments:

Customers can make bookings through Booking.com or AirBNB by selecting the desired accommodation, specifying the dates, and providing the required information.

Customers agree to provide accurate and complete information during the booking process.

All bookings are subject to availability and confirmation by the accommodation provider.

Customers may be required to make full or partial payment at the time of booking, as specified by the accommodation provider.

The company may charge a service fee for facilitating the booking process, which will be clearly communicated to the customer prior to confirming the booking.

Payment methods accepted on the website may vary and are subject to the accommodation provider’s policies.

Cancellations And Refunds

Cancellation policies may vary for each accommodation and are determined by the accommodation provider.

Customers are responsible for reviewing and understanding the cancellation policy before making a booking.

Any refunds or credits for cancellations are subject to the terms and conditions of the accommodation provider.

The company is not responsible for any refunds or damages arising from cancellations, changes, or disruptions to bookings.

Intellectual Property

All content and materials on the website, including but not limited to text, graphics, logos, images, and software, are the property of the company or its licensors and are protected by intellectual property laws.

You may not use, reproduce, modify, distribute, or display any content from the website without the company’s prior written consent.

Disclaimer Of Warranties

The company provides the website and its services on an “as is” and “as available” basis without any warranties or representations, express or implied.

The company does not warrant that the website will be error-free, uninterrupted, or secure, or that any defects will be corrected.

The company does not endorse, warrant, or guarantee the accuracy, completeness, or reliability of any information or content provided by accommodation providers or third parties.

Limitation Of Liability

To the fullest extent permitted by law, the company and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or the services provided.

The total liability of the company for any claims arising under these terms, whether in contract, tort, or otherwise, shall be limited to the amount paid by the customer for the booking in question.


You agree to indemnify and hold the company and its officers, directors, employees, and agents harmless from any claims, demands, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or in connection with your use of the website, violation of these terms, or infringement of any rights of third parties.

Modifications To Terms And Website

The company reserves the right to modify, suspend, or terminate the website or these terms at any time without prior notice. It is your responsibility to review these terms periodically for any changes.

Governing Law And Jurisdiction

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.


If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These terms constitute the entire agreement between you and the company regarding your use of the website and supersede any prior agreements or understandings, whether oral or written.

If you have any questions or concerns regarding these Terms, please contact us at info@petfriendlyholiday.co.uk

Last updated: 27th October 2023